浙江第三季度消费者投诉量出炉 质量问题占大半

浙江第三季度消费者投诉量出炉 质量问题占大半 Zhejiang volume of consumer complaints in the third quarter came out Quality problems took up more than half

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　　2015年浙江第三季度消费者投诉量出炉。据悉，浙江各级消保委共接到消费者投诉3164件，比去年同期下降12.69%。其中质量问题1647件，超过投诉总量的一半。
　　
2015 Zhejiang volume of consumer complaints in the third quarter came out. It is learnt that the Consumer Protection Committee at all levels in Zhejiang province received a total of 3,164 consumer complaints, a decrease of 12.69% compared with the same period last year. Among which quality problems reached 1647, taking up more than half of all complaints.
　　
　　根据投诉性质划分：质量问题1647件，占投诉总量51.91%；售后服务问题384件，占10.97%；价格问题149件，占4.7%；合同问题144件，占4.54%；安全问题85件，占2.68%；假冒问题43件，占1.36%；虚假宣传问题42件，占1.32%；计量问题14件，占0.44%；人格尊严问题1件，占0.03%；其他问题700件，占22.06%。
　　
Divided according to complaints nature: 1647 pieces of quality problems, taking up 51.91% of all complaints; 384 pieces of after-sales service problems, accounting for 10.97%; 149 pieces of price problems, accounting for 4.7%; 144 pieces of contract problems, accounting for 4.54%; 85 pieces of security problems, accounting for 2.68%; 43 pieces of fake problems, accounting for 1.36%; 42 pieces of false publicity problems, accounting for 1.32%; 14 pieces of measurement problems, accounting for 0.44%; one piece of personality dignity problem, accounting for 0.03% ; Other issues 700 pieces, accounting for 22.06%.
　　
　　其中，第三季度全省消保委共受理餐饮类投诉121件，比去年同期上升17.48%，居服务类投诉首位；受理教育培训服务类投诉38件，比去年同期上升123.52%，上升幅度明显。此外，，三季度是旅游旺季，旅游投诉也有所上升，涉及的问题主要有：合同不透明、购物问题多、旅游欺诈等。
　　
In the third quarter, Consumer Protection Committee in the province handled 121 catering complaints, up 17.48% over the last year, ranking first in the service complaint; receiving 38 pieces of education and training services complaints, up 123.52% over the last year, a significant rose. In addition, since the third quarter is the peak tourism season, travel complaints risen as well, main areas covered are: contract transparency, shopping, travel fraud and so on.
　　
　　据统计，目前已解决投诉2655件，解决率83.91%。涉案金额1541.2万元，为消费者挽回经济损失644.96 万元。其中因经营者有欺诈行为得到加倍赔偿的投诉126件，加倍赔偿金额10.72万元。
　　
According to statistics, 2,655 pieces of complaints has been resolved so far, a resolution rate of 83.91%. Involving 15.412 million Yuan and retrieve consumers’ economic losses of 6.4496 million Yuan. Among them, 126 complaint cases got doubling compensation because of fraud, the double compensation amount was 107,200.
　　
　　（记者：俞舒珺综合报道 吴东东译）

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